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Petal & Pup US

Have questions? Browse our help center for answers or contact our Customer Experience Team. We're always happy to help!

Petal & Pup US Help & FAQ's

All orders placed Monday - Friday before 2pm PDT will ship the same day. Orders placed during weekends and public holidays will be shipped the following business day. Sale periods may impact this time due to high volume.

US Standard
$9.95 | 2 - 5 business days

US Overnight
$29.95 | Orders placed before 12pm Monday - Friday will be delivered by end of day the next business day

Canada Direct
$9.95 | 9 - 12 business days

Canada Express
$24.95 | 2 - 4 business days

International
$14.95 | 2 - 14 business days

What is your shipping policy?

Thanks so much for getting in touch with us at Petal & Pup! 🥰

At this time we don’t have any discount codes to offer via chat--we are so sorry about this. I’d definitely recommend signing up for our newsletter and following us on all socials, as these are the best ways to be notified about any upcoming sales and discount codes. 

We’ve also just added so many amazing styles to our sale section so be sure to take a look here: SALE ♡

Please feel free to let us know if there is anything else we can assist you with. Have an amazing day! 💖

Do you have any promotions or discounts?

Thanks for reaching out to us at Petal & Pup!

Please kindly note that returns submitted for a refund will be processed within 3-6 days of arriving to our warehouse. To view more information on our new returns policy and procedure, please visit our returns page here.

Once your return is received and your refund is processed, you should receive a confirmation email with the refund details. Please allow 3-5 business days for these funds to reflect into your account. Please keep an eye on your spam folder as the email may end up there. 

I hope this helps clarify our new returns process. Please feel free to let us know if there is anything else we can do for you! 🌼

When will my refund be processed?

Thanks for getting in touch with us! I'm happy to clarify our returns policy 🤗

Returns can be made within 30 days of your delivery date for unworn items still in their original condition with all tags still attached. Returns can be made on our returns portal where a shipping label will be created to send back your return via USPS.  We now offer a few return options:  

Refunds 
Processes within 3 - 6 business days after your return is received at our warehouse. The cost to return for a refund is $9.95 and will be deducted from the refund amount.  

Exchanges 
You can request an exchange directly through our return portal. If you select this option, the cost to return is free. Please note, when you submit an exchange request the item is not held until after 24 hours of your order being scanned in transit by USPS.  

Instant Exchanges
Worried your requested item will sell out? Try an Instant Exchange!  This allows for the immediate creation of your exchange order at the time of your return submission rather than after your return has been scanned in transit. 

A temporary authorization will be placed on the credit card provided for the full amount of the exchange order total for 7 business days. If your return is not sent back within 21 days from the date of return submission the credit card provided will be charged the full amount of the exchange order.  *Be sure your parcel is scanned as received at the time of drop off and obtain proof by requested a receipt.

Shop Now 
Essentially this is another exchange option! This way, you have the option to order a different item instead of just swapping for a new size. If you select this option, the cost to return is free as well. *Discounts codes or previously used discount codes cannot be applied in the shop now feature.   

Store Credit 
If you decide to return for store credit instead of a refund, your return is free of charge. Opting for store credit will allow you to make a new purchase at a later date and use a new promo code, if available.   

More information on how to return and our policy can be found on our returns page here.  

If you have any questions or need any further assistance with your return, please don't hesitate to let us know! 💛

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