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Petal & Pup US logo

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I haven't received my order confirmation email, what should I do?

W're sorry to hear you haven’t received an order confirmation email. All order confirmation emails are automatically generated once your order has successfully processed in our system. In most cases, confirmation emails are not received due to a slig

I received the incorrect item, what should I do?

Oh no! We are so sincerely sorry for this mishap and that we have shipped the incorrect item. We'd like to escalate this to our team and would greatly appreciate if you would please send through a photo of the garment you have received, including the

How can I check the status of my order?

There are a few options that are potentially available where you can check the status of your order. Access the shipping confirmation email. You'll have received this email after the order has left our warehouse to track your package and check the de

I'm missing an item from my order, what should I do?

We are so sorry to hear your order was received incomplete! Please contact us, providing your order number and the name, color and size of the missing item so we can assist you with remedying this issue as soon as possible.

I entered the incorrect shipping address, can I update it?

We do our best to process and ship orders as soon as possible, so while we would love to-- regrettably we cannot always honor these changes or cancelations. Requests for address changes or order cancelations should be submitted as soon as possible. P