Have a question? Contact us via email! We'll get back to you within 1 business day!

RETURNS

SHOP

CONTACT US

Petal & Pup US

<p>We currently offer Overnight Shipping which is faster than our standard shipping method. Orders placed before 12PM PST Monday - Friday PST will arrive by the end of next business day.</p>

We currently offer Overnight Shipping which is faster than our standard shipping method. Orders placed before 12PM PST Monday - Friday PST will arrive by the end of next business day.

Do you offer rush shipping options?

Shipping & Delivery

What is your return policy?

How do I return my order?

How long do I have to return an item?

I haven't received my return label yet, what should I do?

How can I track the status of my return?

How long does it take to process a return?

Where is my refund?

How much does it cost to return?

How do I prepare my return packaging?

I recently exchanged my order, why was I charged again for this order?

Can I return an item I received as a gift?

Can I send more than one order in the same return package?

I don't have a printer, how can I print my return label?

What should I do if I receive a faulty item?

Can I return discount/sale items?

Shipping your international return

International Returns

Exchanges & Shop Now

Exchanges

Returns

When will I receive my order?

What shipping methods do you offer?

How do I update my shipping address?

I still haven’t received my order! What should I do?

Why is my parcel being returned back to you?

How do I track my order?

Do you deliver to PO boxes?

What if my order is delivered to the wrong address?

Which countries do you ship to?

Will I be charged for duties & customs fees?

What if I no longer want my order due to customs fees?

Canada & International

I haven't received my order confirmation email, what should I do?

I received the incorrect item, what should I do?

How can I check the status of my order?

I'm missing an item from my order, what should I do?

Can I cancel my order or update the shipping address?

Orders

I forgot to apply store credit to my order, can I apply it after my order has been placed?

Are there exclusions to your promotions /discount codes?

When will I be charged for my order?

I'm having trouble processing the payment for my order, what should I do?

In what currency are your prices shown?

What payment methods are accepted?

Where do I enter my discount code or gift card?

Payments

How do I know if a product will be restocked?

How do I sign up to be notified when an item is back in stock?

Do you offer pre-order options?

Are your size shown in US Sizing?

How do I know what size to choose?

How can I leave a review for products I've purchased?

Products & Sizing

I've forgotten my password, how do I reset it?

How does the referral program work?

Is my personal information kept private?

Petal & Pup Account

I did not receive points for my purchase, why?

What happens to my points when I return items?

Petal Perks

Do you offer rush shipping options?Updated 5 months ago