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Petal & Pup US

Have questions? Browse our help center for answers or contact our Customer Experience Team. We're always happy to help!

Petal & Pup US Help & FAQ's

WHAT IS YOUR RETURN POLICY?

HOW DO I RETURN MY ORDER?

HOW LONG DO I HAVE TO RETURN AN ITEM?

I HAVEN'T RECEIVED MY RETURN LABEL YET, WHAT SHOULD I DO?

HOW CAN I TRACK THE STATUS OF MY RETURN?

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

WHERE IS MY REFUND?

HOW MUCH DOES IT COST TO RETURN?

HOW DO I PREPARE MY RETURN PACKAGING?

I RECENTLY EXCHANGED MY ORDER, WHY WAS I CHARGED AGAIN?

CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

CAN I SEND MORE THAN ONE ORDER IN THE SAME RETURN PACKAGE?

I DON'T HAVE A PRINTER, HOW CAN I PRINT MY RETURN LABEL?

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?

CAN I RETURN DISCOUNT/SALE ITEMS?

HOW DO I RETURN MY INTERNATIONAL ORDER? (Excludes United States)

INTERNATIONAL RETURNS

HOW DO I EXCHANGE MY ORDER?

EXCHANGES

RETURNS & EXCHANGES

WHEN WILL I RECEIVE MY ORDER?

WHAT SHIPPING METHODS DO YOU OFFER?

HOW DO I UPDATE MY SHIPPING ADDRESS?

I HAVEN'T RECEIVED MY ORDER! WHAT SHOULD I DO?

WHY IS MY PACKAGE BEING RETURNED BACK TO YOU?

HOW DO I TRACK MY ORDER?

DO YOU DELIVER TO PO BOXES?

WHAT IF MY ORDER IS DELIVERED TO THE WRONG ADDRESS?

WHICH COUNTRIES DO YOU SHIP TO?

WILL I BE CHARGED FOR DUTIES & CUSTOMS FEES?

WHAT IF I NO LONGER WANT MY ITEM DUE TO CUSTOMS FEES? (Canada & International)

CANADA & INTERNATIONAL

SHIPPING & DELIVERY

I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?

I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

CAN I CANCEL MY ORDER OR UPDATE THE SHIPPING ADDRESS?

ORDERS

I FORGOT TO APPLY STORE CREDIT TO MY ORDER, CAN I APPLY IT AFTER THE ORDER HAS BEEN PLACED?

WHEN WILL I BE CHARGED FOR MY ORDER?

I'M HAVING TROUBLE PROCESSING THE PAYMENT FOR MY ORDER, WHAT SHOULD I DO?

IN WHAT CURRENCY ARE YOUR PRICES SHOWN?

WHAT PAYMENT METHODS ARE ACCEPTED?

WHERE DO I ENTER MY DISCOUNT CODE OR GIFT CARD?

PAYMENTS

HOW DO I KNOW IF A PRODUCT WILL BE RESTOCKED?

HOW DO I SIGN UP TO BE NOTIFIED WHEN AN ITEM IS BACK IN STOCK?

DO YOU OFFER PRE-ORDER OPTIONS?

ARE YOUR SIZES SHOWN IN US SIZING?

HOW DO I KNOW WHAT SIZE TO CHOOSE?

HOW CAN I LEAVE A REVIEW FOR PRODUCTS I PURCHASED?

PRODUCT & SIZING

I'VE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

HOW DOES THE REFERRAL PROGRAM WORK?

IS MY PERSONAL INFORMATION KEPT PRIVATE?

PETAL & PUP ACCOUNT