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Petal & Pup US

Have questions? Browse our help center for answers or contact our Customer Experience Team. We're always happy to help!

Petal & Pup US Help & FAQ's

What is your return policy?

How do I return my order?

How long do I have to return an item?

I haven't received my return label yet, what should I do?

How can I track the status of my return?

How long does it take to process a return?

Where is my refund?

How much does it cost to return?

How do I prepare my return packaging?

I recently exchanged my order, why was I charged again for this order?

Can I return an item I received as a gift?

Can I send more than one order in the same return package?

I don't have a printer, how can I print my return label?

What should I do if I receive a faulty item?

Can I return discount/sale items?

Shipping your international return

International Returns

Exchanges & Shop Now

Exchanges

Returns

When will I receive my order?

What shipping methods do you offer?

How do I update my shipping address?

I still haven’t received my order! What should I do?

Why is my parcel being returned back to you?

How do I track my order?

Do you deliver to PO boxes?

What if my order is delivered to the wrong address?

Do you offer rush shipping options?

Which countries do you ship to?

Will I be charged for duties & customs fees?

What if I no longer want my order due to customs fees?

Canada & International

Shipping & Delivery

I haven't received my order confirmation email, what should I do?

I received the incorrect item, what should I do?

How can I check the status of my order?

I'm missing an item from my order, what should I do?

Can I cancel my order or update the shipping address?

Orders

I forgot to apply store credit to my order, can I apply it after my order has been placed?

Are there exclusions to your promotions /discount codes?

When will I be charged for my order?

I'm having trouble processing the payment for my order, what should I do?

In what currency are your prices shown?

What payment methods are accepted?

Where do I enter my discount code or gift card?

Payments

How do I know if a product will be restocked?

How do I sign up to be notified when an item is back in stock?

Do you offer pre-order options?

Are your size shown in US Sizing?

How do I know what size to choose?

How can I leave a review for products I've purchased?

Products & Sizing

I've forgotten my password, how do I reset it?

How does the referral program work?

Is my personal information kept private?

Petal & Pup Account

I did not receive points for my purchase, why?

What happens to my points when I return items?

Petal Perks

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