Petal & Pup US logo
Petal & Pup US logo

All articles

How do I prepare my return packaging?Updated 9 months ago

To ensure your return items make their way to us safely and are processed without delay, please follow these easy steps! 

  1. Securely package all return items as listed on your return confirmation. 
  2. We recommend using the original packaging, but if this has been discarded you may also use a shipping envelope or a plastic mailer bag. 
  3. If additional items are included in the return package that are not shown on your return confirmation this will delay the processing of your return.  *if sending shoes, please do not adhere labels or tape to the shoe box/packaging.* 
  4.  Download the return label and adhere it to the outside of the return packaging and place it inside the package.

 If you'd like to make changes to your return please contact us for assistance. Multiple returns are not eligible to be sent back in one parcel. 

Was this article helpful?