How long does it take to process a return?Updated 5 months ago

Processing times for returns vary depending on the return outcome method requested. Please see the details below that corresponds with your return outcome request:

REFUNDS

• Refunds will be issued back to the original form of payment after processing. Processing begins after the return has been delivered to our warehouse and may take up to 3 - 6 business days.  
• $9.95 will be deducted from your refund amount per return shipment.
• Please allow up to 7 business days for funds to post to your account. 

STORE CREDIT

Store credit will be issued in the form of a gift card which will be sent to the email used to place the order. 

• To receive a store credit for your return select the option for store credit when submitting your return. 
• Your store credit will be processed after the return has been delivered to our warehouse and may take up to 3 - 6 business days.
• The cost to return is waived when you elect for store credit

EXCHANGES & SHOP NOW

Subject to product availability, these return requests will be shipped within 1 - 2 business days from the date your return is processed at our warehouse. 

INSTANT EXCHANGES

These returns requests allow for the immediate creation of your exchange order at the time of your return submission rather than after your return has been scanned in transit. 

A temporary authorization will be placed on the credit card provided for the full amount of the exchange order total for 7 business days. If your return is not sent back within 21 days from the date of return submission the credit card provided will be charged the full amount of the exchange order.  *Be sure your parcel is scanned as received at the time of drop off and obtain proof by requested a receipt.

PLEASE NOTE

We inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated time frame, we will notify you of this assessment and the goods will be returned to you.

Unless the items are faulty, once we receive your return subject to the conditions above, we will issue a refund covering the cost of the item, excluding the shipping charges. 

*Please note: A faulty item claim must be made within 14 days time of receiving the goods. Please contact us here with your order number, a description and photo of the fault.