I still haven’t received my order! What should I do?Updated 9 months ago
If you've yet to receive your order we recommend you first check your tracking information to confirm whether your order is outside of the estimated delivery window for the selected shipping method.
If you are experiencing any issues with the delivery of your parcel or if the order has far exceeded the estimated delivery time frame, please submit your request using the 'Report an Issue' option which can be found under "Manage your orders'
If you are unable to submit your request here, feel free to contact us as soon as possible so we can assist you.
We can assist by filing a missing parcel investigation with our carrier on your behalf. The investigation can take between 7 - 10 business days and may require a signed affidavit as well as your complete cooperation with the investigation requirements. If the claim is approved a refund will be issued to the approved form of payment.