WHAT IS YOUR RETURN POLICY?Updated 8 months ago
Returns can be made within 30 days of your delivery date for unworn items still in their original condition with all tags still attached. Returns can be made on our returns portal where a shipping label will be created to send back your return via USPS. We now offer a few return options:
Refunds
The cost to return for a refund is $9.95 and will be deducted from the refund amount.
Exchanges
You can request an exchange directly through our return portal. If you select this option, the cost to return is free. Please note, exchanges are not guaranteed and if an item is out of stock at the time of processing your return at our warehouse, you will be refunded.
Shop Now
Essentially this is another exchange option! This way, you have the option to order a different item instead of just swapping for a new size. If you select this option, the cost to return is free as well. *Discounts codes or previously used discount codes cannot be applied in the shop now feature.
Store Credit
If you decide to return for store credit instead of a refund, your return is free of charge. Opting for store credit will allow you to make a new purchase at a later date and use a new promo code, if available.
Petal & Pup is not responsible for non-Petal & Pup items mistakenly returned, as we may not be able to recover these items.