WHAT IS YOUR RETURN POLICY?Updated 7 hours ago

Returns can be made within 30 days of your delivery date for unworn items in their original condition with all tags still attached. All returns must be submitted through our Returns Portal, where a prepaid USPS return label will be automatically created.

We offer the following return options:

Refunds

The cost to return for a refund is $9.95 and will be deducted from the refund amount. Allow up to 6 business days for processing once your return arrives.

Exchanges

Exchange requests can be completed directly through our return portal. If you select this option, the cost to return is free. Please note, exchanges are not guaranteed, if your requested item is out of stock when your return is processed, you will automatically receive a refund instead.

The option to repurchase the same item in another size at the original sale price is available via exchange only (subject to availability).

Shop Now

Essentially this is another exchange option! This way, you have the option to order a different item instead of just swapping for a new size. If you select this option, the cost to return is free as well. *Discounts codes or previously used discount codes cannot be applied in the shop now feature.

Store Credit

If you decide to return for store credit instead of a refund, your return is free of charge. Opting for store credit will allow you to make a new purchase at a later date and use a new promo code, if available.

Non-Petal & Pup Returns

Petal & Pup is not responsible for non-Petal & Pup items mistakenly returned. We do not have the ability to locate or ship back these items once received.

Faulty Items

Customers have 14 days from the delivery date to contact Customer Experience for any faulty, damaged, or defective items. Requests received after this period may not qualify for replacement or refund.

Eligibility

Items must be unwashed, unworn, and free of stains, deodorant, or scent. Tags must remain attached. Final sale items, accessories, or gift cards are not eligible for return or exchange.

*If you have selected a refund to your original payment method and your order was processed via split payment, your refund will be issued to the gift card applied at checkout and the remaining balance will be issued to the credit card.

Refund Processing Timeframe

Refunds must be processed within the time limits permitted by our payment processor and financial institutions. In certain cases, if the original transaction exceeds the allowable refund window (60 days from the original purchase date), we may be unable to issue a refund back to the original payment method.

If a refund cannot be issued to the original form of payment due to processing limitations or elapsed time, we reserve the right to issue store credit in the amount of the approved refund instead.

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