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We&apos;re sorry to hear an item was sent to you with a defect and that we did not catch this before sending it out to you.&#xA0;The most expeditious way to have a new item sent to you is to submit a return request through our portal which will be at no additional cost.&#xA0;If you have any questions or concerns please <a href="https://petalandpup.com/pages/contact-us">contact us&#xA0;</a>and we&apos;ll be happy to assist.&#xA0;

We're sorry to hear an item was sent to you with a defect and that we did not catch this before sending it out to you. The most expeditious way to have a new item sent to you is to submit a return request through our portal which will be at no additi

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

HOW DO I RETURN MY ORDER?

HOW LONG DO I HAVE TO RETURN AN ITEM?

I HAVEN'T RECEIVED MY RETURN LABEL YET, WHAT SHOULD I DO?

HOW CAN I TRACK THE STATUS OF MY RETURN?

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

WHERE IS MY REFUND?

HOW MUCH DOES IT COST TO RETURN?

HOW DO I PREPARE MY RETURN PACKAGING?

I RECENTLY EXCHANGED MY ORDER, WHY WAS I CHARGED AGAIN?

CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

CAN I SEND MORE THAN ONE ORDER IN THE SAME RETURN PACKAGE?

I DON'T HAVE A PRINTER, HOW CAN I PRINT MY RETURN LABEL?

CAN I RETURN DISCOUNT/SALE ITEMS?

HOW DO I RETURN MY INTERNATIONAL ORDER?

INTERNATIONAL RETURNS

HOW DO I EXCHANGE MY ORDER?

EXCHANGES

WHEN WILL I RECEIVE MY ORDER?

WHAT SHIPPING METHODS DO YOU OFFER?

HOW DO I UPDATE MY SHIPPING ADDRESS?

I HAVEN'T RECEIVED MY ORDER! WHAT SHOULD I DO?

WHY IS MY PARCEL BEING RETURNED BACK TO YOU?

HOW DO I TRACK MY ORDER?

DO YOU DELIVER TO PO BOXES?

WHAT IF MY ORDER IS DELIVERED TO THE WRONG ADDRESS?

DO YOU OFFER RUSH SHIPPING OPTIONS?

WHICH COUNTRIES DO YOU SHIP TO?

WILL I BE CHARGED FOR DUTIES & CUSTOMS FEES?

WHAT IF I NO LONGER WANT MY ITEM DUE TO CUSTOMS FEES?

CANADA & INTERNATIONAL

SHIPPING & DELIVERY

I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?

I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

HOW CAN I CHECK THE STATUS OF MY ORDER?

I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

CAN I CANCEL MY ORDER OR UPDATE THE SHIPPING ADDRESS?

ORDERS

I FORGOT TO APPLY STORE CREDIT TO MY ORDER, CAN I APPLY IT AFTER THE ORDER HAS BEEN PLACED?

ARE THERE ANY EXCLUSIONS TO YOUR PROMOTIONS/DISCOUNT CODES?

WHEN WILL I BE CHARGED FOR MY ORDER?

I'M HAVING TROUBLE PROCESSING THE PAYMENT FOR MY ORDER, WHAT SHOULD I DO?

IN WHAT CURRENCY ARE YOUR PRICES SHOWN?

WHAT PAYMENT METHODS ARE ACCEPTED?

WHERE DO I ENTER MY DISCOUNT CODE OR GIFT CARD?

PAYMENTS

HOW DO I KNOW IF A PRODUCT WILL BE RESTOCKED?

HOW DO I SIGN UP TO BE NOTIFIED WHEN AN ITEM IS BACK IN STOCK?

DO YOU OFFER PRE-ORDER OPTIONS?

ARE YOU SIZES SHOWN IN US SIZING?

HOW DO I KNOW WHAT SIZES TO CHOOSE?

HOW CAN I LEAVE A REVIEW FOR PRODUCTS I PURCHASED?

PRODUCT & SIZING

I'VE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

HOW DOES THE REFERRAL PROGRAM WORK?

IS MY PERSONAL INFORMATION KEPT PRIVATE?

PETAL & PUP ACCOUNT

WHY DIDN'T I RECEIVE POINTS FOR MY PURCHASE?

WHAT HAPPENS TO MY POINTS WHEN I RETURN ITEMS?

PETAL PERKS

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?Updated 8 months ago