When will I receive my order?Updated 9 months ago
Once your order has shipped, a confirmation email providing your tracking number will be sent to the email address provided at the time the order was placed.
The delivery timeframe is dependent on the delivered method chosen at checkout.
It is not uncommon for a carrier to mark an order as delivered 2 - 3 days before it is actually delivered. Be sure to check with housemates and neighbors to see if they accepted the package on your behalf.
It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong address is provided, Petal & Pup is not responsible for lost or stolen packages.
*Please note, transit delays due to; customs, public holidays, severe weather, and courier transit errors are not within our control. While we will do everything we can to assist with the resolution of this error, we are not responsible for lost or stolen packages or packages delayed in transit.