Petal & Pup US logo
Petal & Pup US logo

All articles

WHERE IS MY REFUND?Updated 9 days ago

Refunds will be issued back to the original form of payment after processing. Processing begins after the return has been delivered to our warehouse and may take up to 3 - 6 business days. 

A confirmation email regarding your refund will be sent to the same email address used to place your order.

Regrettably, the email can sometimes be forwarded to your junk mail folder, so please be sure to check up on this folder in case it has ended up there. 

Friendly reminder: if you have selected a refund to your original payment method and your order was processed via split payment, your refund will be issued to the gift card applied at checkout and the remaining balance will be issued to the credit card.


If you have any questions or concerns regarding your refund, please contact us so we can assist you.


Was this article helpful?
Yes
No