We offer the option to return your items and exchange for the same item in another size or select different products directly on our website using the "Shop Now" feature. These requests can be created when the return request is submitted. Exchange &

We offer the option to return your items and exchange for the same item in another size or select different products directly on our website using the &quot;Shop Now&quot; feature.These requests can be created when the return request is submitted.Exchange &amp; Shop Now requests&#xA0;These requests regrettably are subject to product availability and are not guaranteed. If available your Exchange or Shop Now order and will be shipped within 1 - 2 business days from the date your return is processed at our warehouse. Processing begins after the return has been delivered to our warehouse and may take up to 3 - 6 business days.<ul><li>If we do not have the item requested in stock a refund will automatically be issued for the return.</li><li>If a discount was used on the original purchase, and you are looking to exchange for the same item in a different size with the discount applied, please proceed with an exchange and your return will be processed for the original discount amount for each item.</li><li id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">All Exchange and Show Now orders ship standard delivery, faster shipping methods are unavailable at this time.&#xA0;</li><li>New discount codes, gift cards/store credit are not able to be applied to exchange or shop now requests.</li><li>We are unable to process exchanges on already exchanged orders. Feel free to return for a refund or store credit and place a new order.</li></ul>Instant Exchanges&#xA0;These types of return requests allow for the immediate creation of your exchange order at the time of your return submission rather than after your return has been scanned in transit.&#xA0;<ul><li>A temporary authorization will be placed on the credit card provided for the full amount of the exchange order total for 7 business days.</li><li>&#xA0;If your return is not sent back within 21 days from the date of return submission the credit card provided will be charged the full amount of the exchange order. &#xA0;</li><li>Instant Exchange orders are unable to be canceled or edited at this time.&#xA0;</li><li>*Be sure your parcel is scanned as received at the time of drop off and obtain proof by requested a receipt.</li></ul>All orders, whether exchange, shop now or instant exchanges are subject to our return policy.

Exchanges & Shop Now

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RETURNS

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Petal & Pup US

Exchanges

Returns

What is your return policy?

How do I return my order?

How long do I have to return an item?

I haven't received my return label yet, what should I do?

How can I track the status of my return?

How long does it take to process a return?

Where is my refund?

How much does it cost to return?

How do I prepare my return packaging?

I recently exchanged my order, why was I charged again for this order?

Can I return an item I received as a gift?

Can I send more than one order in the same return package?

I don't have a printer, how can I print my return label?

What should I do if I receive a faulty item?

Can I return discount/sale items?

Shipping your international return

International Returns

When will I receive my order?

What shipping methods do you offer?

How do I update my shipping address?

I still haven’t received my order! What should I do?

Why is my parcel being returned back to you?

How do I track my order?

Do you deliver to PO boxes?

What if my order is delivered to the wrong address?

Do you offer rush shipping options?

Which countries do you ship to?

Will I be charged for duties & customs fees?

What if I no longer want my order due to customs fees?

Canada & International

Shipping & Delivery

I haven't received my order confirmation email, what should I do?

I received the incorrect item, what should I do?

How can I check the status of my order?

I'm missing an item from my order, what should I do?

Can I cancel my order or update the shipping address?

Orders

I forgot to apply store credit to my order, can I apply it after my order has been placed?

Are there exclusions to your promotions /discount codes?

When will I be charged for my order?

I'm having trouble processing the payment for my order, what should I do?

In what currency are your prices shown?

What payment methods are accepted?

Where do I enter my discount code or gift card?

Payments

How do I know if a product will be restocked?

How do I sign up to be notified when an item is back in stock?

Do you offer pre-order options?

Are your size shown in US Sizing?

How do I know what size to choose?

How can I leave a review for products I've purchased?

Products & Sizing

I've forgotten my password, how do I reset it?

How does the referral program work?

Is my personal information kept private?

Petal & Pup Account

I did not receive points for my purchase, why?

What happens to my points when I return items?

Petal Perks