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Petal & Pup US

Yes, sale items are eligible to be returned within 30 days from the date of delivery unless marked as Final Sale or Non Returnable.&#xA0;For more information please review help article&#xA0;<a href="https://petalandpup.gorgias.help/en-US/what-is-your-return-policy-92312">What is your Return Policy?</a>

Yes, sale items are eligible to be returned within 30 days from the date of delivery unless marked as Final Sale or Non Returnable. For more information please review help article What is your Return Policy?

CAN I RETURN DISCOUNT/SALE ITEMS?

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

HOW DO I RETURN MY ORDER?

HOW LONG DO I HAVE TO RETURN AN ITEM?

I HAVEN'T RECEIVED MY RETURN LABEL YET, WHAT SHOULD I DO?

HOW CAN I TRACK THE STATUS OF MY RETURN?

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

WHERE IS MY REFUND?

HOW MUCH DOES IT COST TO RETURN?

HOW DO I PREPARE MY RETURN PACKAGING?

I RECENTLY EXCHANGED MY ORDER, WHY WAS I CHARGED AGAIN?

CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

CAN I SEND MORE THAN ONE ORDER IN THE SAME RETURN PACKAGE?

I DON'T HAVE A PRINTER, HOW CAN I PRINT MY RETURN LABEL?

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?

HOW DO I RETURN MY INTERNATIONAL ORDER? (Excludes United States)

INTERNATIONAL RETURNS

HOW DO I EXCHANGE MY ORDER?

EXCHANGES

WHEN WILL I RECEIVE MY ORDER?

WHAT SHIPPING METHODS DO YOU OFFER?

HOW DO I UPDATE MY SHIPPING ADDRESS?

I HAVEN'T RECEIVED MY ORDER! WHAT SHOULD I DO?

WHY IS MY PACKAGE BEING RETURNED BACK TO YOU?

HOW DO I TRACK MY ORDER?

DO YOU DELIVER TO PO BOXES?

WHAT IF MY ORDER IS DELIVERED TO THE WRONG ADDRESS?

WHICH COUNTRIES DO YOU SHIP TO?

WILL I BE CHARGED FOR DUTIES & CUSTOMS FEES?

WHAT IF I NO LONGER WANT MY ITEM DUE TO CUSTOMS FEES? (Canada & International)

CANADA & INTERNATIONAL

SHIPPING & DELIVERY

I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?

I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

CAN I CANCEL MY ORDER OR UPDATE THE SHIPPING ADDRESS?

ORDERS

I FORGOT TO APPLY STORE CREDIT TO MY ORDER, CAN I APPLY IT AFTER THE ORDER HAS BEEN PLACED?

WHEN WILL I BE CHARGED FOR MY ORDER?

I'M HAVING TROUBLE PROCESSING THE PAYMENT FOR MY ORDER, WHAT SHOULD I DO?

IN WHAT CURRENCY ARE YOUR PRICES SHOWN?

WHAT PAYMENT METHODS ARE ACCEPTED?

WHERE DO I ENTER MY DISCOUNT CODE OR GIFT CARD?

PAYMENTS

HOW DO I KNOW IF A PRODUCT WILL BE RESTOCKED?

HOW DO I SIGN UP TO BE NOTIFIED WHEN AN ITEM IS BACK IN STOCK?

DO YOU OFFER PRE-ORDER OPTIONS?

ARE YOUR SIZES SHOWN IN US SIZING?

HOW DO I KNOW WHAT SIZE TO CHOOSE?

HOW CAN I LEAVE A REVIEW FOR PRODUCTS I PURCHASED?

PRODUCT & SIZING

I'VE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

HOW DOES THE REFERRAL PROGRAM WORK?

IS MY PERSONAL INFORMATION KEPT PRIVATE?

PETAL & PUP ACCOUNT

CAN I RETURN DISCOUNT/SALE ITEMS?Updated 19 days ago