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When will I receive my order?
Once your order has shipped, a confirmation email providing your tracking number will be sent to the email address provided at the time the order was placed. The delivery timeframe is dependent on the delivered method chosen at checkout. It is not un
What shipping methods do you offer?
Most orders are shipped via DHL with the final mile delivery to be completed by USPS. Overnight orders placed before 12pm will be delivered via FedEx on the next business day before 4:30pm local time. *Please note business days are Monday through Fri
How do I update my shipping address?
We do our best to process and ship orders as soon as possible, so while we would love to-- regrettably we cannot always honor these changes or cancelations. Requests for address changes or order cancelations should be submitted as soon as possible. P
I still haven’t received my order! What should I do?
If you've yet to receive your order we recommend you first check your tracking information to confirm whether your order is outside of the estimated delivery window for the selected shipping method. If you are experiencing any issues with the deliver
Why is my parcel being returned back to you?
Any parcels that are incorrectly addressed or have been left unclaimed at the post office after the fixed timeframe will be returned back to our warehouse via Return to Sender. If your parcel is returned back to us your order will be refunded within
How do I track my order?
Once your order is shipped, you will receive an email notification with a link to track your shipment. This link will route you to view the tracking details as your order makes its way to you. You may also use our Self Service Feature found under 'Ma
Do you deliver to PO boxes?
For APO, FPO, DPO & PO Boxes: Please contact Customer Experience for assistance.
What if my order is delivered to the wrong address?
We are so sorry to hear that your order was delivered to the incorrect address!. Please submit your request using the 'Report an Issue' option which can be found under "Manage your orders'. If you are unable to submit your request here, feel free to
Do you offer rush shipping options?
We currently offer Overnight Shipping which is faster than our standard shipping method. Orders placed before 12PM PST Monday - Friday PST will arrive by the end of next business day.