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International Returns

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What is your return policy?

If you are not completely happy with your purchase, we are happy to offer the option to return. Please read the following conditions carefully to ensure you are eligible to return. Eligible returns shipped back within 30 days from the date of deliver

How do I return my order?

Returning using our portal is quick and easy! You will need your order number and shipping zip code that was used to place the order. Simply, follow the steps below:. *We do not currently provide return shipping labels for international returns. Plea

How long do I have to return an item?

Please return unwanted items within 30 days * from the date of delivery. The return window begins from the date of delivery to the date the item is postmarked for return. Transit delays will not impact this time frame.

I haven't received my return label yet, what should I do?

Once you’ve submitted your return request via our portal your return label will be immediately available for download. An email will also be sent providing a link to view your return details. Locate this email and click the link to view your return s

How can I track the status of my return?

We happily provide a confirmation email when your return has been processed. Once your return parcel has been dropped off with the local post you can expect to receive the confirmation email within 24 hours. If you have not received an update via ema

How long does it take to process a return?

Processing times for returns vary depending on the return outcome method requested. Please see the details below that corresponds with your return outcome request:. REFUNDS. STORE CREDIT. Store credit  will be issued in the form of a gift card which

Where is my refund?

Refunds will be issued back to the original form of payment after processing. Processing begins after the return has been delivered to our warehouse and may take up to 3 - 6 business days. A confirmation email regarding your refund will be sent to th

How much does it cost to return?

If you are returning from within the contiguous United States we provide our customers with a return service label for just $9.95 USD per return shipment. Returns outside the contiguous United States should be shipped back using the carrier of your c

How do I prepare my return packaging?

To ensure your return items make their way to us safely and are processed without delay, please follow these easy steps!. If you'd like to make changes to your return please contact us for assistance. Multiple returns are not eligible to be sent back

I recently exchanged my order, why was I charged again for this order?

It’s possible that you may have submitted an instant exchange where you would have been prompted to provide your credit card information before completing your exchange. If the return is not sent back within 21 days from the date of return submission

Can I return and item I received as a gift?

Yes, gifts are eligible for return, simply proceed to our returns page to start your return. All you’ll need is the order number and the shipping zip code. Enter the information where prompted and click 'Start Gift return Here'.

Can I send more than one order in the same return package?

Regrettably, multiple orders cannot be combined in one package at this time. When a return is submitted in our system, a label is generated specifically for the items in that order. If a single return shipping label is used to return items from multi

I don't have a printer, how can I print my return label?

If you do not have a printer, not to worry--you should be able print your return shipping label at stores that specialize in print/copy services. If you do not know of any locations close to you try searching the web using your postal code to locate

What should I do if I receive a faulty item?

We're sorry to hear an item was sent to you with a defect and that we did not catch this before sending it out to you. The most expeditious way to have a new item sent to you is to submit a return request through our portal which will be at no additi

Can I return discount/sale items?

Yes, sale items are eligible to be returned within 30 days from the date of purchase unless marked as Final Sale or Non Returnable. For more information please review help article What is your Return Policy?